Faq

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Answers to all your questions are here!

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What is my courier?

Kuryem is a new generation smart logistics chain that brings together carriers registered in its system with individual and corporate shippers.

On which platforms can I use Kuryem?

Kuryem is available on both iOS and Android mobile devices. At the same time, all transactions can also be realized on the website www.kuryem.com.

Is my courier safe?

Yes, all the carriers we work with are carefully selected. It has an experienced team working in accordance with the rules of confidentiality.

Why should I use Kuryem?

Kuryem offers you the fastest and most economical solution for all intraday deliveries. You can send from an address you are at or from a point where you want the purchase to take place to any address you wish within the same city with the vehicle you will request. In this way, you can handle your business with Kuryem without wasting your time.

Can I send everything with my courier?

Yes! With different vehicle types of Kuryem, you can deliver the shipment to the address you want in any size you wish. Don’t worry if you don’t have detailed information about shipment sizes. You can find the necessary information for each type of shipment in the app.

Can I cancel the call after calling a carrier?

Yes, you can cancel. But keep in mind that if a carrier is on its way to your address, you will have to pay 50% of the shipping cost.

Can I cancel my shipment before the carrier delivers it?

Can I cancel my shipment before the carrier delivers it?

Yes, you can cancel. However, keep in mind that the carrier will have to return to the sender’s address, so you will have to pay an additional service fee.

Do I have to show the contents of my shipment to the carrier?

Do I have to show the contents of my shipment to the carrier?

You must provide the carrier with full and accurate documentation and other important information about the contents of the shipment. Any liability arising from incomplete and incorrect notifications will belong to the user.

Are my credit card details and personal information safe?

Are my credit card details and personal information safe?

Yes, your credit card information is secured by Iyzico. We securely store personal information so that it is not shared with third parties.

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